BillingFix

Keep weekly reminders through refresh errors

A temporary refresh failure no longer hides a pending weekly review that was already visible. You get a retry prompt instead.

A refresh error no longer hides a known reminder

If a weekly-review reminder has already found time that needs confirmation, a temporary refresh failure keeps that reminder visible and offers a retry.

The problem it solves

A failed refresh should not make an outstanding review look finished. The reminder and error now remain distinct, so you can tell that the status needs another check.

How to use it

  1. If the weekly-review reminder shows a refresh error, use the retry action.
  2. Open the relevant engagement and review Weekly time submission.
  3. Check the displayed week and logged hours before confirming anything.
  4. Use the weekly time review guide if the hours need correction or reconfirmation.

A pending weekly review reminder stays visible when a refresh error appears with a Try again button.

Who this affects

This applies to eligible Enterprise hourly engagements with weekly confirmation enabled. It does not confirm time automatically. The reminder resets when the account or review week changes and clears if access is no longer available.

Released September 10, 2026. Related guides have the current steps.

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